Guides / Videos

Transcripts, fetched or pasted

Casework asks Loom for the transcript when you add a video. When Loom does not answer, you paste it, and the card says which of the two it has.

What you need first

  • A video already added to a project

The transcript is the only thing a summary is allowed to be written from. By the end of this page the video will have one, and you will know at a glance whether it came from Loom or from you.

Read the line under the title

Beside the length, the card says one of three things: Transcript fetched from Loom, Transcript pasted, or No transcript. That line is the whole status, and it is there so a summary is never written against a blank.

A video on a project with no transcript, showing the box to paste one into, Save transcript, Retry fetch and the line saying Loom did not return one
  1. 1The length, and where the transcript came from
  2. 2Save transcript, for one you paste
  3. 3Retry fetch, for one Loom should have given

Click Retry fetch if the sharing was the problem

Loom returns a transcript only for a recording shared with anyone who has the link. If you changed the sharing after adding the video, Retry fetch asks again. It is not a published API, so it can come back with nothing, and the card says so plainly rather than pretending.

Otherwise paste it from Loom

Open the transcript panel in Loom, copy it, and paste it into the box on the card. Click Save transcript. The line under the title changes to Transcript pasted, and nothing downstream cares which of the two routes it took.

Read it back with Read the transcript

Once there is a transcript, the box is replaced by a Read the transcript disclosure, so the words are there to check against when you read the summary but are not in the way the rest of the time.

Know what replacing one does

Pasting a new transcript over a summary you already approved clears that summary. The card warns you before you do it. The reason is simple: an approved summary describes a particular set of words, and swapping the words underneath it would leave a client reading something nobody checked.

What happens next

With the transcript in, the summary can be written or drafted. That is the next guide, along with the approval that puts it in front of the client.