Draft the care manual

The card says where it comes from: "Built from this project's finish, wood and hardware, plus the shop's care sections. You read it here first." Two jobs with different doors get different manuals.

The install date, how many care sections were assembled for this job, and how many follow-up visits the schedule holds. If the spec is missing a material, the section for it is simply not there rather than filled with something generic.

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1. 1How many care sections this job's materials produced
2. 2The follow-up visits printed on the client's page
3. 3Approve & create link

The card turns to Approved and the link appears with the day it closes. A care manual link runs for five years, which is how long you are on the hook for, and the line under the button says exactly that.

12

1. 1Copy, for the message you send at handover
2. 2The day it closes, five years out

Their own page, on your letterhead, opening with a Never use box that is always held open, then day to day, the finish, hinges, spills and heat. Then what they have, which is the actual room and materials off this job.

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1. 1The room and the day it was installed
2. 2The line that tells them to keep it
3. 3Never use, open by default because it costs a door

The schedule prints with the next visit marked and a line saying you get in touch, so they do not have to remember any of it. Under it, a number to call before they fix anything themselves.

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1. 1Your aftercare schedule, from the install date
2. 2The next visit, marked at the top
3. 3Call before you fix it, with your own number

Copy the link into an email or a text on handover day. It is the one document they will come back to, and because the link is open for five years you never have to reissue it in year three.